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The ServiceNow CIS-HAM certification exam is an industrial-recognized Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) certificate that is designed to validate candidates' skills, experience, and knowledge quickly. The Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) certification exam has been inspiring ServiceNow professionals since its beginning. Now this CIS-HAM certification exam has become solid proof of certain skills set and knowledge.

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q150-Q155):

NEW QUESTION # 150
What are ways to measure trustworthy data? (Choose four.)

A. Sustainability
B. Plausibility
C. Credibility
D. Dependability
E. Reliability
F. Transferability

Answer: B,C,D,E

Explanation:
Explanation
Trustworthy data is data that is accurate, complete, consistent, and relevant for the intended purpose. To measure trustworthy data, you can use the following criteria:
Plausibility: Plausibility is the degree to which the data makes sense and is reasonable. Plausible data is free from errors, outliers, and anomalies that could indicate data quality issues or manipulation.
Credibility: Credibility is the degree to which the data is believable and trustworthy. Credible data is sourced from reliable and authoritative sources, verified by multiple methods, and supported by evidence and documentation.
Dependability: Dependability is the degree to which the data is stable and consistent over time and across different contexts. Dependable data is not affected by changes in the environment, the system, or the process that generates or collects the data.
Reliability: Reliability is the degree to which the data is reproducible and consistent. Reliable data is obtained by using valid and reliable methods, tools, and techniques, and produces the same results when repeated or replicated.
References: ServiceNow Hardware Asset Management Data Sheet, ServiceNow Hardware Asset Management: Your Path to Efficiency, What is Hardware Asset Management?

NEW QUESTION # 151
What hardware asset attribute should you track that is NOT part of a configuration item (CI)?

A. IP address
B. Operating system
C. Cost
D. CPU
E. Memory

Answer: B

Explanation:
A configuration item (CI) is a record that represents an IT asset or service in the Configuration Management Database (CMDB)1.
A CI tracks the operational and relationship information of the asset or service, such as its current status, location, owner, and dependencies1.
A hardware asset is a physical component of an IT system, such as a laptop, server, or router2.
A hardware asset attribute is a property or characteristic of the hardware asset, such as its model, serial number, or warranty2.
Some hardware asset attributes are also part of the CI, such as IP address, CPU, operating system, and memory1. These attributes reflect the operational state of the hardware asset and are relevant for configuration management purposes1.
However, some hardware asset attributes are not part of the CI, such as cost2. Cost is a financial information of the hardware asset that is tracked by the Asset Management application2. Cost is not relevant for configuration management purposes and is not stored in the CMDB2.
Therefore, the hardware asset attribute that should be tracked that is not part of the CI is C. Cost. References:
1: Configuration Item
2: Hardware Asset Management

NEW QUESTION # 152
After installing the Hardware Asset Management (HAM) plugin, how do you update it when new versions become available?

A. On your instance, filter on application updates, then click Update
B. The HI portal team automatically updates as new versions become available
C. On your instance, filter on application updates, then request an update from HI
D. Run scheduled job, HAM Check for Updates, and request an update
E. Check the HI portal for updates and request an update

Answer: A

NEW QUESTION # 153
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?

A. Asset and CI Action
B. Asset-CI Task Action
C. Asset Action
D. Asset Task Action

Answer: B,D

Explanation:
Explanation
When an agent resolves an incident that involves hardware assets, they need to complete the Asset-CI Task Action field on the incident form. This field allows the agent to select an action that applies to all the configuration items (CIs) and assets associated with the incident. The possible actions are:
No action: No changes are made to the CIs and assets.
Retire: The CIs and assets are retired and their state is set to Retired.
Dispose: The CIs and assets are disposed and their state is set to Disposed.
Return to stock: The CIs and assets are returned to stock and their state is set to In Stock.
Transfer: The CIs and assets are transferred to another location or user and their state is set to In Use.
When the agent saves the incident, the system automatically creates hardware asset tasks for each CI and asset, and assigns them to the appropriate group based on the action selected. The hardware asset tasks are linked to the incident and can be viewed from the Related Links section of the incident form. The hardware asset tasks are also used to update the CI and asset records with the relevant information, such as location, assignment, state, and substate.
By completing the Asset-CI Task Action field, the agent can ensure that the CIs and assets are updated in accordance with the incident resolution, and that the hardware asset management process is followed. References:
Resolve an incident with hardware assets
Hardware asset tasks
Hardware asset states and substates

NEW QUESTION # 154
Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?

A. Expected assets
B. Labelled assets
C. Identified assets
D. Scanned assets
E. Inventoried assets

Answer: A

NEW QUESTION # 155
......

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